All purchases made at Thalorn are shipped via trusted courier partners, with delivery available throughout the United States. The estimated delivery time is 4 to 12 business days, starting from the confirmation of payment.
Order Preparation Time
All orders are processed and packaged within 2 to 4 business days, depending on our internal logistics and order volume.
Transit Time
Once dispatched, delivery typically takes between 2 to 8 business days, depending on the courier and the shipping destination.
Important Information
Delivery Address
Please ensure that your shipping address is complete and accurate when placing your order. If the address is incorrect or incomplete, the shipment will be returned to our logistics partner after failed delivery attempts. A new shipping fee will be charged to resend the package.
Order Processing on Non-Business Days
Orders placed on Saturdays, Sundays, or public holidays will be processed within 72 business hours after the following working day.
Damaged Packages
If your package arrives visibly damaged, you may refuse the delivery. Please contact us immediately at support@thalorn.com and we will assist you with a resolution.
Unavailable Recipient
Please make sure someone is available to receive the package at the delivery address. Couriers typically attempt delivery twice. If no one is available, the package may be held at the local courier facility for up to 7 days before being returned.
Tracking Information
You will receive a tracking code by email as soon as your order is dispatched. You can check your order status by visiting the "Track My Order" section on our website.
Delivery Limitations
Couriers are not authorized to:
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Enter private properties or buildings without assistance;
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Deliver to addresses different from the one provided at checkout.
